44gt99's Privacy Policy

During registration and use of services at 44gt99, we may collect various types of information. This information falls into two categories — information you provide directly and information collected automatically.

1.1 Personal Information Provided Directly

During registration and account management, you may provide the following information:

• Full name and date of birth
• Email address
• Residential address
• National ID or passport details for identity verification
• Payment method details (bKash, Nagad, Rocket, or bank account details)
• Any information provided when contacting customer support

1.2 Automatically Collected Information

When you use the 44gt99 platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Login and logout times on the platform
• Pages visited and gaming activity
• Transaction history and betting patterns
• Information collected through cookies and similar tracking technologies

44gt99 may collect your information in a number of ways. Each method is described in detail below.

2.1 Direct Collection

You provide information to us directly when filling in registration forms, updating your account, completing financial transactions, and contacting customer support.

2.2 KYC Verification Process

In line with the internationally recognised Know Your Customer (KYC) principle, we collect specific documents for identity verification. This is necessary to prevent fraud and comply with anti-money laundering regulations.

2.3 Automated Technologies

• Cookies: Cookies are used to improve your experience on our website
• Log Files: Server logs automatically record technical information
• Analytics Tools: Internal analytics are used to monitor platform performance

2.4 Third-Party Sources

We may receive a limited amount of information from payment processors and identity verification service providers, which is used solely for security and fraud prevention purposes.

44gt99 uses collected information for the purposes listed below. We never use your information outside of the purposes described here.

3.1 Account Management and Service Delivery

• Creating, managing, and verifying your account
• Processing deposits and withdrawals
• Managing bonuses and promotional offers
• Ensuring VIP programme benefits
• Providing customer support services

3.2 Security and Fraud Prevention

• Protecting accounts and preventing unauthorised access
• Detecting and preventing fraudulent activity
• Complying with anti-money laundering (AML) regulations
• Ensuring responsible gaming

3.3 Communication and Marketing

With your consent, we may contact you about platform updates, new features, and special offers. You may request to opt out of these communications at any time.

3.4 Meeting Legal Obligations

Collected information may be used to comply with applicable laws and regulations, to respond to lawful requests from law enforcement agencies, and to protect our legal rights.

3.5 Platform Improvement

Anonymised or aggregated data may be used to improve user experience, develop new features, and analyse platform performance.

44gt99 does not sell your personal information to third parties. However, limited information may be shared in specific circumstances.

4.1 Service Provider Partners

Limited information may be shared with selected third-party service providers who operate our platform, including:

• Payment processors (bKash, Nagad, Rocket, and banking partners)
• Identity verification services
• Technology infrastructure providers
• Game software providers (only to ensure the gaming environment)

All such partners operate under strict confidentiality agreements.

4.2 Legal Requirements

In the event of a court order, government investigation, or legal process, we may be obliged to provide the required information in accordance with applicable law.

4.3 Business Changes

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance and the new entity will be required to uphold the standards of this Policy.

44gt99 uses cookies and similar technologies to improve your browsing experience and ensure platform performance.

5.1 Types of Cookies

5.1.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining your login session and ensuring security. They cannot be disabled.

5.1.2 Functionality Cookies

These cookies are used to remember your preferences and settings, making your experience more convenient.

5.1.3 Analytics Cookies

These cookies are used to analyse platform usage and identify opportunities for improvement. The information collected remains anonymous.

5.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling cookies entirely may mean that some features of the platform do not work correctly.

To ensure the security of your information, 44gt99 has put in place multiple industry-standard technical and organisational measures.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transfers are completed through encrypted channels
• Data Encryption: Sensitive information stored at rest is protected with strong encryption algorithms
• Firewall and Intrusion Detection System: Multi-layered security measures are in place at the server level
• Regular Security Audits: Regular security assessments are conducted to identify potential vulnerabilities

6.2 Access Controls

• Only authorised personnel have access to users' personal information
• All staff access to information is recorded and monitored
• Staff operate under strict confidentiality agreements

6.3 Incident Response

In the event of a data breach, we will notify affected users as quickly as possible in accordance with applicable law and take the necessary steps to resolve the situation.

44gt99 retains your information only for as long as necessary. The retention period depends on the type of information and applicable law.

7.1 While Your Account Is Active

All information required to provide services will be retained for as long as your account remains active.

7.2 After Account Closure

Even after an account is closed or deactivated, information may be retained for the following reasons:

• Meeting legal obligations (generally up to 5 years)
• Maintaining records of financial transactions
• For dispute resolution
• For compliance with anti-money laundering regulations

7.3 Request for Data Deletion

After legal retention obligations have been fulfilled, you may request the deletion of your personal data. This request can be sent to [email protected].

As a user of 44gt99, you have several important rights over your own data.

8.1 Right to Access Information

You can find out at any time what information we have collected about you. This request can be sent to our support team.

8.2 Right to Correct Information

If the information we hold about you is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal data ("right to be forgotten"), unless retention of that data is required by law.

8.4 Right to Object to Data Processing

You may object to the use of your data for marketing purposes and opt out of marketing communications at any time.

8.5 Right to Data Portability

Upon your request, we can provide your relevant personal data in a commonly used digital format.

8.6 How to Exercise Your Rights

To exercise any of the rights mentioned above, use the contact methods below. We will respond to your request within a reasonable time.

• Email: [email protected]
• Live Chat: Available 24/7, support in Bengali

44gt99 strictly provides services only to those aged 21 and above. We do not collect or process data from any person under the age of 21.

9.1 Age Verification

We verify a user's age during registration and through the KYC process. If a minor registers using false information, the account will be closed immediately and any collected data will be deleted.

9.2 Guidance for Parents

If a parent believes their minor child has registered on our platform, please contact [email protected] immediately. We will take action as quickly as possible.

For more details about responsible gaming, please visit our Responsible Gaming page.

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us.

10.1 Contact Methods

• Email: [email protected]
• Live Chat: Available 24/7 — support in Bengali

10.2 Complaints Process

Upon receiving a complaint, we will review it within a reasonable time and inform you of our decision. If you are not satisfied with our decision, you have the right to appeal to the relevant authority.

10.3 Notice of Policy Changes

If any significant changes are made to this privacy policy, we will post a notice on the platform and inform registered users by email. Continued use of the platform after the changes will be considered as your acceptance of the new policy.